FAQs
All orders are processed within 2–4 business days after receiving your order confirmation. You’ll receive a shipment confirmation once your order is dispatched.
Shipping charges are automatically calculated at checkout based on your location and the weight of the items in your cart.
Once your order ships, you’ll receive a tracking number via email. Use that number on the carrier’s website for real-time tracking.
Contact us with your name and order number:
📧 support@comsri.com
📞 +91 8601-899-899 (Mon–Sat, 11 AM–7 PM)
Currently, we do not ship internationally.
You can return your order within 14 days of delivery if the Refurbished product is:
• Damaged or defective
• Significantly different from its description
• Missing parts or accessories
To start a return:
• Contact customer support
• Provide your order details
• Follow the return instructions provided
Important: Unauthorized returns won’t be accepted.
Yes. Items that are used, damaged after delivery, or personalized may not be eligible for returns
Refunds are applicable only for eligible returned products, as per our return policy.
No. Brand new / factory-sealed products are NOT refundable, returnable, or replaceable under any circumstances.
Once the returned product is received and inspected, refunds are processed within 7–14 business days.
Refunds are issued via the original payment method used at checkout.
No. Payment gateway charges and processing fees are non-refundable and will be deducted from the refund amount.
If cancelled after dispatch, shipping charges (both ways) + gateway charges will be deducted before issuing a refund.
If cancelled before dispatch, a refund will be issued after deducting payment gateway and processing fees.
Our warranty typically covers material and workmanship defects under normal use.
• Third-party accessories
• Software issues
• Normal wear and tear
• Damage from misuse or unauthorized repairs
• Standard products: 1 year from purchase
• Apple products (if applicable): 6 months
Contact support with proof of purchase. Initial remote resolution attempts may be made, and if needed, further inspection or repair is provided.
• If covered: Shipping costs to/from service center are included
• If not covered: Customer may bear shipping costs
We may collect:
• Contact information (name, email, phone)
• Usage data (IP, browser, pages visited)
• Account details (if registered
Data is used to:
• Provide and improve services
• Manage your account
• Send updates and offers
We may share data with:
• Service providers
• Business partners
• With your consent
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your card or UPI details.
No. We never sell, rent, or trade your personal data to third parties.
Yes. Cookies help us improve site performance, user experience, and analytics. You may manage cookies through your browser settings.
Yes. You may contact us to request data access, correction, or deletion, subject to legal obligations.
We offer both brand new and refurbished products. Product condition is clearly mentioned on each product page before purchase.
Refurbished products are pre-owned devices that are professionally tested, repaired (if required), cleaned, and certified to ensure full functionality.
Yes, all eligible refurbished products come with a limited warranty, the duration of which is mentioned on the product page.
No. Brand new / factory-sealed products are covered only under the manufacturer’s (OEM) warranty, not by us.
Order modifications are possible only before shipment. Once dispatched, changes are not allowed.
We accept UPI, debit cards, credit cards, net banking, and other secure online payment methods supported by our payment gateway.
Yes, a GST-compliant invoice is provided with every order.
Yes. For bulk or corporate purchases, please contact our sales team for custom pricing and availability.
Yes. We reserve the right to update, modify, or change our policies at any time without prior notice.
Updates may apply to Shipping, Returns, Refunds, Warranty, Privacy Policy, Terms & Conditions, or any other policy listed on our website.
All updates will be published on our website. The revised policy becomes effective immediately once posted.
You can contact our customer support team for clarification before placing an order.
